Last updated: [Insert Date]
At German Car Breaker, we want you to have confidence when purchasing used German car parts online. We carefully handle and prepare our used car parts for delivery, but we understand that there may be situations where you need to contact us about a return, replacement or refund.
Please read the following Refund & Returns Policy before placing your order.
1. Returns
If you receive a product that is damaged, incorrect or not as described, please contact us as soon as possible after receiving your order.
When contacting us, please provide:
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Your order number
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Your name and contact details
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Details of the vehicle
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The name of the part purchased
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A description of the issue
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Photographs or videos where appropriate
We will review your request and advise you on the appropriate next steps.
2. Incorrect or Wrong Part
If you believe you have received the wrong used car part, please do not install, modify or dismantle the item.
Contact German Car Breaker as soon as possible with your order details and vehicle information so we can investigate the issue.
Where the incorrect part was supplied by us, we will work with you to resolve the issue in accordance with your consumer rights and our return procedures.
3. Damaged Items
Please inspect your used German car part when it arrives.
If the package or product appears to have been damaged during delivery, please contact us promptly and provide photographs of:
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The outer packaging
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Any visible damage
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The part itself
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Any relevant labels or delivery information
This information may be required when investigating a delivery or courier claim.
4. Used Engines & Gearboxes
Due to the size, weight and mechanical nature of used engines, gearboxes and transmissions, specific return conditions may apply.
Before installing a used engine or gearbox, please make sure that the part is suitable for your vehicle and matches the required specification.
Do not modify, dismantle or attempt to repair an engine or gearbox before contacting us if you believe there is an issue.
Please contact us first so that we can assess the problem and advise you on the next steps.
5. Parts That Have Been Modified or Installed
Returns may be affected if a product has been:
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Installed
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Modified
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Dismantled
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Altered
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Damaged after delivery
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Used incorrectly
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Fitted to an unsuitable vehicle
If you believe a part is faulty or incorrect, please contact us before carrying out any modification, installation or repair work.
6. Return Condition
Where a return is authorised, the product should be returned in the condition required by our return instructions.
The part should be securely packaged to prevent damage during return transportation.
Certain products may have identifying marks, labels or other identification features. These should not be removed or altered.
7. Return Shipping
If the return is due to an error on our part, such as receiving an incorrect item or an item that is faulty or damaged on arrival, we will advise you about the appropriate return arrangements.
Where a return is requested for another reason, return shipping costs may apply depending on the circumstances and applicable consumer rights.
Please contact us before sending any item back. Unauthorised returns may cause delays in processing your request.
8. Refunds
Once a returned product has been received and inspected, we will assess the return and confirm whether a refund is applicable.
Where a refund is approved, it will normally be processed using the original payment method, unless otherwise agreed or required by applicable law.
The time it takes for the refund to appear in your account may depend on your bank or payment provider.
9. Refund Amount
If a refund is approved, the amount refunded will depend on the circumstances of the return and applicable terms.
Where required by applicable consumer law, your statutory rights will not be affected by this policy.
10. Exchanges & Replacement Parts
In certain circumstances, we may offer a replacement or exchange instead of a refund.
This may depend on:
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Availability of the replacement part
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The reason for the return
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The condition of the returned product
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The vehicle and part specification
Our team will discuss the available options with you.
11. Cancellation of Orders
If you wish to cancel an order, please contact us as soon as possible.
If the order has not yet been dispatched, we will make reasonable efforts to cancel it where possible.
If the order has already been dispatched, additional return arrangements may be required.
Your statutory cancellation rights, where applicable, are not affected by this policy.
12. Consumer Rights
Nothing in this Refund & Returns Policy is intended to limit or exclude any rights you may have under applicable UK consumer protection laws.
Where applicable, your statutory rights remain unaffected.
13. How to Request a Return or Refund
To request a return, replacement or refund, please contact:
German Car Breaker
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Business Address]
Please include your order number and details of the used German car part you purchased.
We recommend contacting us before returning any product so that we can provide the correct return instructions.
14. Changes to This Policy
We may update this Refund & Returns Policy from time to time to reflect changes to our business, products, services or applicable legal requirements.
Any updates will be published on this page with a revised Last Updated date.
Quality Used German Car Parts
German Car Breaker supplies used German car parts across the UK, including used engines, gearboxes, transmissions, body panels, bumpers, doors, mirrors, lights, wheels and other replacement parts for popular brands such as Audi, BMW, Mercedes-Benz, Volkswagen, SEAT and Škoda.
If you have a question about a return, replacement or refund, please contact our team before sending your part back.